1. Information We Collect
We collect information you provide directly to us when you create an account, book an appointment, or communicate with us. This includes:
• Personal identification information (name, email address, phone number)
• Health-related information necessary for booking consultations
• Payment information (processed securely by third-party providers)
• Device and usage information when you access our platform
• Communications between you and healthcare professionals on our platform
2. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our healthcare platform
• Connect you with qualified healthcare professionals
• Process appointments and transactions
• Send you service-related communications and updates
• Ensure compliance with medical regulations and safety standards
• Analyse usage trends to enhance user experience
3. Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:
• Healthcare professionals you book consultations with (only relevant medical information)
• Trusted third-party service providers who assist in operating our platform
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Midcare, our users, or the public
4. Data Security
We implement industry-standard security measures to protect your personal information:
• End-to-end encryption for all health data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Strict access controls and employee training
• HIPAA-aligned data handling practices
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
As a user of Midcare, you have the following rights:
• Right to access the personal information we hold about you
• Right to correct inaccurate or incomplete information
• Right to request deletion of your personal information
• Right to opt out of non-essential communications
• Right to data portability
To exercise these rights, please contact us at privacy@midcare.in.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences. For more information, please review our Cookies Policy.
7. Children's Privacy
Midcare is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a prominent notice on our platform. Your continued use of Midcare after such changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at:
Email: privacy@midcare.in
Phone: +91 1800-MIDCARE