Refund Policy

Midcare strives to ensure complete satisfaction with every consultation booked through our platform. We understand that circumstances may arise that require cancellations or refunds, and we aim to make this process as simple and fair as possible. This Refund Policy outlines the conditions under which refunds are granted for appointments and services booked on the Midcare platform.

If you need to cancel an appointment, the following refund schedule applies: • Cancelled more than 24 hours before appointment: 100% refund • Cancelled 2–24 hours before appointment: 50% refund • Cancelled less than 2 hours before appointment: No refund • No-show (appointment not attended): No refund To cancel, use the "Manage Appointments" section in your account dashboard or contact support at support@midcare.in.

If a consultation is cancelled by the healthcare professional or by Midcare due to unforeseen circumstances: • You will receive a 100% full refund to your original payment method • You will be notified immediately via SMS and email • Midcare will assist in rebooking with a suitable alternative doctor at no additional charge

If you experience a technical issue that prevents you from attending or completing a consultation through our platform: • Report the issue within 24 hours at support@midcare.in • Include your booking reference number and a description of the issue • Our team will investigate and, if the issue was on our end, issue a full or partial refund within 5–7 business days

If you are dissatisfied with a consultation, please contact us within 48 hours at support@midcare.in with: • Your booking reference number • Details of your concern Each case is reviewed individually by our Quality Assurance team. Refunds for service quality are granted at Midcare's sole discretion after investigation.

Once a refund is approved: • Credit/Debit Card payments: 5–7 business days • UPI / Net Banking: 2–3 business days • Midcare Wallet Credits: Instantly applied Refunds are returned to the original payment method used at the time of booking.

The following are not eligible for refunds: • Platform or convenience fees (if applicable) • Digital reports or medical documents that have been downloaded • Consultations that have been fully completed • Appointments cancelled after the appointment window has passed

If you believe a refund decision is incorrect, you may escalate the matter by emailing grievance@midcare.in with your case reference number. Our grievance officer will respond within 7 business days.

For refund requests or inquiries, please contact: Email: support@midcare.in Phone: +91 1800-MIDCARE (Mon–Sat, 9 AM – 6 PM IST)